In an age when automation and digital platforms dominate service industries, the human touch can sometimes get lost. But Shelley Staddon, a Perth-based conveyancer, proves that compassion and commitment still make a difference. Staddon is known for going above and beyond the usual job description to serve her clients, especially those in dire need of understanding and guidance. One such case was that of Simon, an elderly man who recently lost his wife and was unsure of how to navigate the complexities of property transfer.
A Compassionate Approach
Simon was left overwhelmed after the passing of his wife, Sarah. They had been married for 55 years and lived in the same Perth home for most of that time. After Sarah’s death, Simon decided to move into a smaller residence, making the painful decision to sell the home filled with a lifetime of memories.
Understanding the emotional toll this process was taking on Simon, Staddon didn’t merely settle for phone conversations or emails. Instead, she drove to his home to meet him in person, ensuring that she could provide a more personal, comforting touch.
Simplifying the Complex
Property transfer is a complex process, laden with legal jargon and multiple stages that can be daunting for the average person, more so for someone grappling with loss. Staddon patiently sat down with Simon, documents in hand, and broke down the steps in layman’s terms.
“She explained everything in a way that was easy for me to understand,” Simon recalls. “She made sure I knew what was going on at every stage, which was comforting given everything else I was going through.”
Conveyancing is not just about transferring property; it involves many aspects like title checks, contract reviews, and coordinating with banks for the settlement process. Staddon, who has been a conveyancer for over 20 years, managed these elements flawlessly. She coordinated with Simon’s bank to ensure that all the financial aspects were handled smoothly, thereby eliminating any added stress on Simon.
The Extra Step
However, what set Staddon apart was her willingness to attend the final property settlement on behalf of Simon. “I just couldn’t bear to go back to the house one last time,” Simon says, his voice tinged with emotion. “Shelley understood that, and she took care of it, making sure everything was in order for me.”
An Inspiring Model
In a sector often perceived as being cold and transactional, Shelley Staddon has demonstrated that there is room for empathy and understanding. For Simon, the experience has been transformative. “I can’t imagine getting through this without Shelley. She was more than a conveyancer; she was a compassionate advisor who guided me through one of the toughest times in my life.”
Staddon’s story serves as a timely reminder that in the world of conveyancing—or any service industry, for that matter—the human element is irreplaceable. And sometimes, going the extra mile can make all the difference in someone’s life.